Customer experiences have always been difficult to gauge. In many situations, creating a positive experience fell to professionals aiming to humanize the experience and put customers at ease. In-person connections have always helped improve customer relations. But this is difficult to achieve, especially nowadays with the limitations placed on companies by the coronavirus pandemic.
Read the full article here: https://www.forbes.com/sites/forbesbusinesscouncil/2020/11/23/15-steps-to-humanize-your-customer-experience-in-virtual-settings/?sh=747f8eea5f85